Seller levels
Sell more. Get paid faster.
Listing is free and unlimited from day one. Every clean sale builds your trust score and moves you up five levels — each with a badge buyers recognize, faster payouts, and from Pro up, a lower seller fee. Levels you earn are yours to keep.
When you get paid
Buyers pay through PayPal. To keep the marketplace safe, PayPal holds each payment and DiscandDeck's Trust Engine tells it when to release the money to you. The higher your level, the sooner that happens:
| Level | Your money is released… |
|---|
- Delivery proof for Rookie and Verified: payouts for Rookie and Verified sellers always wait for the carrier's delivery scan, whatever the price. Ship with tracking from USPS, UPS or FedEx — buying your label through DiscandDeck makes this automatic.
- Buyers can release early (Rookie): once the package is scanned delivered, a buyer marking the order complete releases the money straight away instead of after 48 hours.
- Disputes pause payouts: money for an order with an open PayPal dispute stays on hold until it's resolved.
- 28-day limit: PayPal releases any payment it's still holding after 28 days.
- PayPal's processing fee and your DiscandDeck fee come out of each payment as usual; holds don't cost you anything.
Your trust score (0–100)
Every seller starts at 50. Your score updates automatically whenever a sale completes, a dispute opens or closes, or your account details change — you can see it, and what makes it up, on your seller dashboard.
| What counts | Points |
|---|
Each level also needs a minimum trust score — Verified 60, Pro 75, Power 90, VIP 96 — plus no open disputes.
Probation — a pause, not a demotion
Your level and badge are permanent. But if something goes wrong, your payouts temporarily switch to Rookie rules (released after the carrier's delivery scan — when the buyer marks the order complete, or 48 hours after the scan). This happens when:
- a buyer opens a PayPal dispute (item not received, not as described, unauthorized),
- a payment is charged back, or
- your trust score drops 15 or more points within 30 days.
You keep listing and selling normally. Your normal payout speed comes back as soon as the dispute is resolved, or after 3 dispute-free completed sales — whichever comes first. We email you when probation starts.
How your seller fee is decided
The first one that applies to you is what you pay on each sale:
- A personal rate set for you by the DiscandDeck team (for example a partner deal).
- A site-wide promo, when one is running — the banner at the top of the site tells you.
- Your seller-level rate — Pro 5.75%, Power 5.5%, VIP 5%.
- The standard rate of 6% of the item price.
PayPal's own processing fee is separate and comes out of every payment. The rate shown when you list an item is the one that applies right now.
How we count
What's a completed sale?
An order the buyer confirmed, or that completed on its own after delivery. Orders that are cancelled or refunded don't count — and a sale refunded later stops counting.
What does "sold" (dollar volume) mean?
The total item prices of your completed sales — not shipping. Pro and Power can be reached by either the number of sales or dollar volume, so sellers of high-value items (GPUs, consoles, box sets) move up too.
How is positive feedback worked out?
From buyers' ratings of you as a seller: 4–5 stars are positive and 1–2 stars are negative; 3 stars is neutral and doesn't count either way. Your percentage is positive ÷ (positive + negative). No negative ratings means 100%.
When does my level change?
Right away when a sale completes, a buyer rates you, a dispute opens or closes, or you connect Shippo — and once a day for account-age milestones. We email you when you move up.
Can I move down?
No — once you unlock a level, the badge, fee rate and perks are yours permanently. If disputes or a sharp drop in your trust score happen, you go on probation instead: only your payout speed changes, and only until it clears. (In serious cases — fraud, policy violations — the DiscandDeck team can still adjust or suspend an account.)
What's a dispute-free sale?
A completed order with no PayPal dispute or chargeback on it. Refunds you give voluntarily don't count as disputes, but a high refund rate (over 10% of your orders in 90 days) does lower your score.
How is shipping speed measured?
The average time from the buyer's payment to the carrier's first scan of the package, across your last 20 shipments (once you have at least 3). Buying labels through DiscandDeck or adding tracking promptly is the easiest way to keep it fast.
How do I become VIP?
By invitation — we invite founding partners, local shops and standout sellers — or automatically at 1,000+ completed sales or $50,000+ sold with 99%+ positive feedback.