Frequently Asked Questions (FAQ)

Welcome to the DiscandDeck Help Center! Here you’ll find answers to common questions about buying, selling, shipping, and managing your account on DiscandDeck.

Buying on DiscandDeck

How does buying work on DiscandDeck?

DiscandDeck is a peer-to-peer marketplace for physical media (4K UHDs, Blu-rays, DVDs, boutique releases) and gaming hardware (consoles, handhelds, video games, retro gear, and PC graphics cards). Browse or search for items, select "Buy Now" to pay instantly, or submit an offer if the seller has enabled offers.

Are there any buyer fees?

No. Buyers pay 0% platform fees on DiscandDeck. You only pay the item price, applicable sales tax, and any shipping costs specified by the seller at checkout.

What payment methods are accepted?

All checkout payments are processed securely through PayPal. You can pay using your PayPal balance, linked bank account, or major credit/debit cards accepted by PayPal.

When will my order ship?

Sellers are required to ship paid orders within three (3) business days and provide valid package tracking. You will receive an automated email notification with tracking information as soon as your order ships.

What if my item arrives damaged, incomplete, or not as described?

  1. First, send a direct message to the seller through your Order Details page to explain the issue. Most sellers are happy to help resolve issues directly.
  2. If you cannot reach a fair resolution with the seller, eligible orders are fully covered under PayPal Purchase Protection. You can open a dispute through PayPal to request a return or full refund.

When is an order considered "Completed"?

An order automatically marks as Completed seven (7) calendar days after the shipping carrier confirms delivery, or thirty (30) days after shipment if tracking shows no final delivery scan. Once an order is completed, you can leave the seller a rating.

Selling on DiscandDeck

Who can sell on DiscandDeck?

Anyone residing in the United States with a valid PayPal account in good standing can list items for sale.

How do seller fees work?

DiscandDeck charges a competitive base platform fee of 6% on the item sale price when an order is paid. As you build your track record and sales volume, your fee automatically decreases through our Seller Tier Program:

Note: Standard PayPal merchant processing fees also apply to incoming sales payments.

Are seller fees refunded if an order is returned, cancelled, or disputed?

No. Platform service fees are fully earned upon successful transaction authorization and are non-refundable in the event of buyer-seller returns, cancellations, or disputes. If you refund a buyer, cancel a paid order, or a PayPal dispute is decided in the buyer's favor, your DiscandDeck seller fee for that sale is not returned. Sales tax is different: it's refunded to the buyer along with any refunded purchase price. See Terms §5.

When do I get paid for my sales?

Sale proceeds are paid by PayPal directly to your connected PayPal account. How fast depends on your seller level: VIP sellers are paid the moment the buyer pays; Power sellers when they ship; Pro sellers at the first carrier scan; Verified sellers on the carrier's delivery scan; and Rookies after the delivery scan, when the buyer marks the order complete or 48 hours after the scan. Rookie and Verified payouts always need that delivery scan, whatever the price. Until then, PayPal — not DiscandDeck — holds the money. See when you get paid.

How do I ship my items?

DiscandDeck supports USPS, UPS, and FedEx. When you create a listing, choose the shipping service you'll use: USPS Media Mail, USPS Ground Advantage, USPS Priority Mail, UPS Ground, or FedEx Ground / Home Delivery. Enter your packed weight and ship-from ZIP code, and we'll show estimated label prices to help you set your shipping charge. The final label price depends on the buyer's address.

After a sale, you can buy a discounted USPS, UPS, or FedEx label directly through DiscandDeck (powered by Shippo), or buy postage elsewhere and enter the tracking number manually. Ship within three (3) business days using the service shown on your listing, or a faster one.

Important USPS Media Mail Rules:

Item Condition Guidelines

To maintain marketplace standards, all sellers must accurately categorize their items using the following condition scale:

Taxes & Marketplace Laws

Does DiscandDeck collect sales tax?

Yes. Under state Marketplace Facilitator laws, DiscandDeck automatically calculates, collects, and remits applicable state and local sales tax on taxable purchases made through the site.

Do sellers need to collect sales tax manually?

No. DiscandDeck handles all sales tax collection and state tax filings for marketplace transactions. Sales tax collected from buyers does not count toward seller earnings or platform fees.

Safety & Policies

Can I buy or sell digital download codes or games?

No. DiscandDeck is strictly a marketplace for physical media and gaming hardware. Standalone digital redeemable codes, digital game licenses, and account credentials are strictly prohibited.

Can I accept payments outside of DiscandDeck?

No. Moving transactions off-platform (such as cash, Venmo, Zelle, CashApp, or direct PayPal Friends & Family) is strictly prohibited. Off-platform deals bypass buyer/seller protections, void marketplace coverage, and will result in immediate and permanent account suspension.

Support & Contact

How do I get help with my account or an order?